Everyone at MISHA shares a commitment to make sure that you are pleased with your goods and with the service you receive. These are our general conditions of sale (“Conditions of Sale”) on which we sell any of the products listed on our Website. By accessing and using the MISHA Website you agree to abide by the conditions of sale & terms of Website use. Any and all users of the MISHA Website shall be deemed to have read and accepted said the conditions of sale & terms of Website use. You should read the Conditions of Sale carefully and make sure that you understand them, before ordering any from our site. These Conditions of Sale are important accordingly we will prompt you to reread and acknowledge that you accept these Conditions of Sale during the registration process (or: before placing an Order on www.mishavalenki.com).

  1. Introduction
  2. Your Account and Passwords
  3. Price and Payment
  4. Conclusion of the Contract
  5. Delivery
  6. The Products’ Characteristics and MISHA’s Guarantee
  7. Returns
  8. Display of the Website
  9. Personal Data Processing
  10. Intellectual Property
  11. Events Outside Our Control
  12. Complaints
  13. Misha Blog
  14. Cookie Policy
  15. FAQ
  1. Introduction
    1. The seller and supplier of the goods under your Order is Misha Valenki LLP. Misha Valenki, whose registered office is at 109 Biddulph Mansions, Elgin Avenue, W9 1HU, company number- OC361456. All communications between you and Misha Valenki must be made by contacting enquiries@mishavalenki.com.
    2. For the purposes of these Conditions of Sale and in respect to those terms not otherwise defined herein, the following terms will have the meaning indicated in this section 1.2.
      1. “Contract” and “Contract of Sale”:
        1. refers to the on-line and telephone contract concluded between the you and Misha Valenki through telecommunications instruments, whose content is represented by these Conditions of Sale and whose purpose is the sale of Products by Misha Valenki to you through the Website.
      2. "MISHA":
        1. refers to the owner [and/or the licensee (if sold by a third party Website)] of Misha Valenki Products.
      3. “Product” or “Products”:
        1. refer to all Misha Valenki branded products marketed by Misha Valenki [and/or the licensee (if sold by a third party Website) and illustrated on the Website [and/or a licensee’s Website (if sold by a third party Website)].
      4. “Website” means the set of web pages consultable on the Internet network at the following address: www.mishavalenki.com.
    3. If you desire to change your Order (including the arrangements for delivery or collection), you must contact us within twenty-four hours of submitting your Order, as any changes may delay the delivery of your Order. To cancel your Order or any part, please see ‘Returns’ clause below.
  2. Your Account and Passwords
    1. You must register with us as a customer and agree to the Conditions of Sale prior to submitting a Purchase Order on the Website.
    2. You guarantee that when you register with us as a customer all of the information which you provide is true, accurate and up to date. If any of the information provided changes you must inform us immediately by contacting our online service team enquiries@mishavalenki.com.
    3. You can see and edit any of this information by logging in using your username and password.
    4. You must not impersonate any other person or entity or use a false name or a name which you do not have authority to use. You must not use the Website in any way which will cause or is likely to cause the Website to be impaired, damaged or interrupted in any way.
    5. It is important that you keep your personal details and password confidential and secure, if you have any reason to suspect that your password has become known to someone else, has been or is likely to be used without your authorisation you should contact us immediately. You are responsible for the confidentiality and maintenance of your personal account information and password. You accept responsibility for all activities, which occur under your account and password. MISHA will not be liable to any person for any loss or damage resulting from a failure by you to protect your password or account details.
    6. MISHA reserves the right to refuse or restrict access to the Website, terminate personal accounts, amend and remove content and cancel Orders (at no cost to you). We will not be liable if for any reason MISHA Website is unavailable at any time or for any period.
    7. Your account contains all of your Order history, your delivery details, address book, and e-mail preferences for a period of one calendar year from the date your most recent Order.
    8. We do not store any credit card information online.
  3. Price and Payment
    1. The price of Products applicable to you will be indicated on the Website at the time you submit a Purchase Order. You must pay in full for the Products (including any applicable delivery charges) at the time of placing your Order.
    2. The prices of Products indicated on the Website will be amended from time to time and replace the previous prices.
    3. The price of any Product will be as quoted on our Website in British Pounds from time to time, except in cases of obvious error. These prices include VAT, but exclude delivery costs, which will be added to the total amount. For details of delivery charges, please see our FAQ page.
    4. The price for the goods (including any applicable delivery charges) is as set out in the Order confirmation. The price for the Product includes VAT and any other tax in force in the countries and/or jurisdictions where the customer has directed the product to be shipped. Extra delivery charges may apply for international deliveries.
    5. Ownership in the goods will not pass to you until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges and VAT or other tax owed by the purchaser.
    6. You may pay for the Products by selecting your preferred payment instrument from the list of payment instruments listed on the Website and enabled by MISHA on the Website. Payments made through credit cards or with other electronic forms are carried out through a protected link, directly connected to the Bank that is the owner and managing agent of the on-line payment service with which MISHA has an arrangement or on one of the international payment networks (for example, PayPal). MISHA does not come into possession of customer credit card data and may not be held responsible for any of its fraudulent uses.
    7. The Products’ purchase price and delivery expenses will be debited by MISHA from you after you submit a Purchase Order and before Misha submits the Products for shipment to you.
    8. Where, for any reason whatsoever, it is impossible to debit the amount due, the sale process will automatically be terminated, the sale will be cancelled and any sums already debited against the prospected sale will be credited to you again at their face value. You will be informed of that via e-mail.
  4. Conclusion of the Contract
    1. All Orders that you place on this Website will be subject to acceptance in accordance with these Conditions of Sale. By placing an Order, you are confirming that you are of legal age to enter into a Contract and that the information you provide is truthful and correct.
    2. For a Purchase Order on the Website to be legally passed, you must first register for a login name and password on MISHA Website (see section 2.1 above) and provide a valid e-mail address where you can be contacted.
    3. An Order is initiated by a customer making an offer to purchase a product from us. This offer (your "Order" or “Purchase Order”) is completed by following the staged process on the Website, as set out below.
      1. Adding product to your shopping basket.
      2. Checkout step 1 – login details.
      3. Checkout step 2 – address details.
      4. Checkout step 3 – payment details.
    4. Before proceeding with the Order’s dispatch, MISHA suggests that to you:
      1. read again the Purchase Order and correct any errors that have been committed while filling in the Order; and
      2. read, print and maintain a copy of the Conditions of Sale including the sections regarding the right of withdrawal and our Privacy Policy .
    5. Non-acceptance of your Order may be due to any one or more of the following non-exhaustive reasons:
      1. the Product you ordered is out of stock;
      2. your Order is not fully, correctly and accurately filled in;
      3. the Order, as transmitted, is incomplete;
      4. our inability to obtain authorisation for your payment;
      5. we have identified a pricing or product description error;
      6. there is a failure to meet the eligibility to order as set out in this Conditions of Sale;
      7. the Order is submitted from a country which MISHA does not currently ship to;
      8. there is a system or procurement failure; or
      9. your Order details or registration failed customer validation checks.
    6. The Products are available for purchase for so long as they are still visible on the Website and, in any case, as long as they are present in MISHA’s inventory. MISHA reserves the right not to accept Purchase Orders whenever Products are unavailable for any reason whatsoever albeit only temporarily. MISHA will inform you via your registered e-mail that the Purchase Order has not been accepted.
    7. When you place an Order on our Website you will be directed to an automatic acknowledgement page summarising the Product you have ordered. The Automatic Acknowledgement page is not an acceptance by MISHA or confirmation of an Order.
    8. MISHA will acknowledge receipt of each Order through a message sent to your registered e-mail address. The Purchase Order is applicable as your on-line contractual proposal. This email is neither an Order confirmation nor an Order acceptance.
    9. Without prejudice to what is specified otherwise in the Conditions of Sale, it is agreed that every Order’s content is that of separate and severable acts of sale for each specified item, as many as the ordered Products. Therefore, by submitting an Order which includes for several Products, you consent to these Orders being only partially accepted by MISHA (due to the unavailability of some Products or for some other justified reason) and are bound to purchase and pay for the Products concerning the Orders passed. Should MISHA partially carry out an Order, the Order cannot be refused by you nor will it prejudice the right of withdrawal.
    10. Acceptance of your Order and completion of the Contract between you and MISHA will occur when your Order is dispatched by MISHA.
    11. We will email you notifying you that your Order has been dispatched. We reserve the right to dispatch multiple Orders separately.
    12. A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.
  5. Delivery
    1. Products will be sent and delivered by means of a carrier and/or a forwarding agent selected by MISHA.
    2. Unless otherwise specified you are responsible for all delivery charges.
    3. The Products will be at your risk from the time of delivery.
    4. Ownership of the Products will only pass to you from the time of delivery.
    5. The details of the Products’ carriage and delivery procedures can be consulted by you on FAQ.
  6. The Products’ Characteristics and MISHA’s Guarantee
    1. The Products’ main characteristics are indicated on the Website.
    2. All Products comply with the standards and are certified according to what is specified by the European Union’s legislation. MISHA does not answer for any dissimilarities as compared to the standards of Countries that do not belong to the European Union and/or for the lack of Products’ certification in the same countries.
    3. Products purchased from this Website are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. Subject to any specific warranties offered in relation to specific Products or those implied by law, we do not offer any guarantees or warrantees in relation to the Product(s).
    4. We are only liable for losses you suffer as a result of us breaching these Conditions of Sale, which is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Conditions of Sale . Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us. In any event, we are not responsible for any indirect losses of any nature and howsoever arising (whether loss of income, revenue or otherwise). This does not include or limit in any way our liability for any matter for which it would be unenforceable for us to exclude or attempt to exclude our liability, including but not limited to personal injury or death as a result of negligence and/or fraud.
    5. Should a Product’s compliance defect be reported in time, MISHA will restore that Product to its expected condition at MISHA’s own expense by way of repairing and/or replacing it or by reducing the price, save where the Contract is cancelled if necessary. MISHA reserves the right to replace the non-compliant Products with a Product that has equal or superior characteristics. Alternatively, MISHA may, in its sole discretion, opt to terminate the Contract by returning the entire sum paid and any additional expenses should it be impossible to bring a Product under guarantee back to its pristine condition or to replace it for any reason whatsoever.
    6. In order to be able to benefit from the guarantee contained in clause 6.3 or returned for any other reason listed in these Conditions of Sale, the Product must be received by MISHA with its original packaging with receipts and tags attached (applicable only to Products where tags are attached); the Product must be undamaged, intact and complete with accessories, all of which having never been used and in the same conditions in which you received them.
    7. Unless otherwise agreed you are responsible for all shipping charges for returning the goods. The merchandise must be returned to MISHA at the following address:
    1. You are responsible for all risks associated with the transport of the Products during the return. Risk in relation to Products being returned to us passes from you to us once we acknowledge receipt of the returned Products.
  1. Misha Valenki LLP
    109 Biddulph Mansions
    Elgin Avenue
    London
    W9 1HU
    United Kingdom

  2. Returns. Rights to Withdraw.
    1. In addition to your right to cancel, you can return unwashed and unworn Products bought in the UK on this Website by mail within 14 days of your shipping date. For details of how to return by post, see our FAQ .
    2. The return of Products following a withdrawal, as permitted in clauses 6 above is permitted by carrying out the following procedure, which is also noted in full on the FAQ. This procedure is in addition to the shipping procedures listed in clauses 6.6 and 6.7. To return of a Product, you must comply with the instructions outlined in Returns in FAQ.
    3. When a Product is returned and the return is unauthorized or otherwise unaccepted because it does not comply with these Conditions of Sale, MISHA will not accept the Products or refund your payment in full. In such circumstances, MISHA will contact you, at the email address provided in your Order, to assess the problem.
    4. Upon MISHA’s receipt of the returned Product, MISHA will inspect the Product to ensure it complies with clauses 6 and 7, if the Product is accepted, MISHA will submit the Order for reimbursement in accordance with clause 7.5 and notify you at your registered email address confirming the same.
    5. If the Products were paid: (a) with a credit card or with a prepaid card, the amount for reimbursement will be credited back to the same card used by you to make the purchase; (b) through PayPal, the amount for reimbursement will be credited back to the same PayPal account used by you to make the purchase; (c) through cash on delivery, the amount for reimbursement will be credited back to the current bank or post office account that you indicated on the return form.
    6. The time required to obtain the actual reimbursement of the price paid to purchase the returned Products depends on the correctness of the data provided to MISHA and on the time taken by the banks that attend to the necessary transactions.
  3. Display of the Website
    1. MISHA reserves the right to suspend the Website’s visibility completely or partially in relation to all the demands connected to its efficiency and security. In these cases, where it is possible and easy and unless special circumstances arise, MISHA will advise you via e-mail.
    2. Our products are unique. If you purchase the same goods under two or more orders, we cannot guarantee that the goods supplied will be from the same batch and be an exact colour match. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Accordingly, your Product may vary slightly from those images.
    3. We take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the Website are correct at the time when the relevant information is entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the Website.
    4. Despite our best efforts, occasionally there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information, refuse to accept Orders or cancel Contracts if any information on the Website is inaccurate at any time without prior notice. We are under no obligation to provide the Product to you at an incorrect price, even after we have sent you a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as mispricing.
  1. Personal Data Processing
    1. The personal data you provide to MISHA as required to register, purchase a Product or update your account is collected and processed by MISHA for the following purpose: (i) to register you and activate the procedures to perform a Contract of sale; (ii) to notify you about your Order; (iii) MISHA’s Products’ and Website updates; (iv) to conduct market research; and (v) to provide you with information that is relevant with regard to the aforementioned points.
    2. Your personal data will only be shared with third parties as necessary to carry out the activities required to perform the Contract.
    3. MISHA is entitled to ask the you for a copy of any documentation which MISHA deems necessary to verify your right to legally enter into a Contract of sale and as necessary to efficiently performance under the Contract.
    4. Failure to provide MISHA with necessary personal data and the required documents will cause MISHA to reject your Purchase Order or, as the case may be, the Contract’s cancellation on the part of MISHA.
    5. You are entitled to remain informed about the processing of your personal data. You have the right to correct your personal data by logging into your account and correcting and/or deleting the information contained under your account. For further details please visit our Privacy Policy Page.
  2. Intellectual Property
    1. We are the owner or the licensee of all intellectual property rights, both registered and unregistered, contained on our Website, and in the material published on it. MISHA reserves all intellectual property rights which include MISHA’s rights with respect to copyright, trademarks and other intellectual property rights on the Website, subject to third-party rights.
    2. You are not permitted to use any part of the materials on our Website for commercial purposes without first obtaining a license to do so from MISHA or where applicable, our licensors. We reserve the right to monitor any such usage and take appropriate action against any person who we believe to be contravening our intellectual property rights.
    3. By providing links to third-party Websites, MISHA does not guarantee, approve or endorse the information or products or services available on these Websites. MISHA makes no warranty as to the accuracy, lawfulness or use of resources available on these Websites.
    4. MISHA shall not be liable for the updating of any and all web links referenced in MISHA Website nor for the availability of such external sites or resources. MISHA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such Websites.
  3. Events Outside Our Control
    1. We will not be liable or responsible for any failure to perform, or any delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.
  4. Complaints
    1. You can notify MISHA of any complaints by letter submitted to our Registered Office indicated under the aforementioned clause 1.1 or via e-mail to the following e-mail address: enquirie@mishavalenki.com
    2. Every dispute regarding the Contract’s application, performance, interpretation and breach is solely governed by the laws of England and Wales, regardless of your location or shipping address. Any contracts for the purchase of Products through our Website and all communications between us will be in the English language.
    3. If any of these Conditions of Sale or any provisions of the Contract is determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law
    4. It shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations if MISHA does not insist upon strict performance of any of your obligations under the Conditions of Sale, or if MISHA fail to exercise any of the rights or remedies to which we are entitled under the Contract.
    5. No person other than a party to a Contract, pursuant to these Conditions of Sale, shall have any rights to enforce any term of the Contract.
    6. Where the Conditions of Sale do not specify otherwise, MISHA is entitled to amend the Conditions of Sale at any time. In such circumstances, your Order shall be governed by the Conditions of Sale which were in force at the time in which this Order was forwarded from you to MISHA. Without prejudice to any legislation which applies to the Contract, the Contract and every relationship with MISHA is likewise governed solely by the laws of England and Wales.
  5. Use of MISHA blog
    1. MISHA may from time to time post a blog or provide a link to a third party blog or third party article from the MISHA website.
    2. All Content on the Website is viewed and used by you at your own risk, we do not guarantee the accuracy or reliability of any of this information. The views expressed are those of the individual contributors and not necessarily those of MISHA.
    3. The Blog may provide, or third parties may provide, links to third party websites or resources on the World Wide Web. Because MISHA has no control over such sites and resources, you acknowledge and agree that MISHA is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.
    4. You further acknowledge and agree that MISHA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
    5. You agree to fully indemnify and hold harmless MISHA against any liabilities, claims, costs, loss (including consequential loss) or damage incurred as a result of any material you Post, or as a result of any breach by You of these Terms of Use.
    6. You may view, download for caching purposes only, and print pages from the blog for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
    7. You must not:
      1. Re-publish material from this Blog (including republication on another website);
      2. Re-distribute material from this Blog, except for content specifically and expressly made available for redistribution.
      3. Where content is specifically made available for redistribution, it may only be redistributed and must be credited to MISHA in a format approved by MISHA.
    8. It is a condition of this licence that you include a credit for us and hyperlink to this blog on each web page where the Blog or link to the Blog is published (in such form as we may specify from time to time, or if we do not specify any particular form, in a reasonable form).
    9. We may revoke this licence at any time, with or without notice or explanation
    10. You expressly acknowledge and agree that MISHA not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting out of or in connection with your use or the inability to use the Blog, third party links or any other service or matter relating to the Website
    11. Violation of any of these Terms of Use is likely to lead to the immediate removal of all material posted on the Blog by you without notice, warning or explanation to you and such violation could lead to legal action being taken against you by MISHA, the authorities or an aggrieved party.
    12. For the avoidance of doubt nothing in these Terms of Use shall restrict the freedom of MISHA’s staff to respond to or remove some or all of the Content you provide.
    13. MISHA invites users of the Blog to notify them of any content (both text and graphic) on the Blog that does not, in the user’s opinion, comply with the Terms of Use by emailing MISHA at blog@mishavalenki.com. MISHA undertakes to address any complaints promptly and without bias or prejudice.

14 Cookie policy
We are required to provide you with clear and comprehensive information about the cookies we use on the site and to obtain your consent to the use of the cookies. In an effort to comply with these requirements we have prepared this Cookies Policy which sets out information about cookies, details the cookies we use and provides information on how to manage cookies on your computer.

  1. This site uses cookies.
  2. Cookies cannot carry viruses or install malware.
  3. Cookies do not contain confidential information such as your home address, telephone number or credit card details. MISHA does not control what information is stored by a third party cookies.
  4. Cookies are used to offer a personalised experience when browsing the Website on your computer and tablet. Cookies are designed to assist your computer or device to remember things the user has done within that Website, e.g. remembering that the user has logged in, or which buttons have been clicked.
  5. MISHA uses cookies and similar technologies to recognise customers and to understand and facilitate the customer browsing and shopping behaviour. This enables us to understand what elements of our site work well, and which ones are less effective.
  6. We use the information acquired from cookies to improve our Website to offer the best shopping experience for you, our customers.
  7. At this time we do not use third party cookies, however, we reserve the right to employ cookies and similar technologies placed by our carefully selected third party partners to help provide you with relevant advertising and manage our commercial relationship with those partners.
  8. On the whole we only keep cookies for the duration of your visit to the MISHA site except where indicated otherwise in the cookie list. Please see the MISHA cookie list, below for more information. Cookies placed by our carefully selected third party partners may be retained for longer.
  9. At this time we do not use third party cookies, however, we reserve the right to employ cookies and similar technologies placed by our carefully selected third party partners to help provide you with relevant advertising and manage our commercial relationship with those partners.
  10. Key cookie terms
    1. There are various types of cookies which a Website may use. These cookies are defined as follows.
      1. Authentication cookies - specific cookies related to knowing a user is logged in or not. Authentication cookies are important for the Website to know what information to show you, or if it needs to ask you to log in
      2. Session cookies - only last for the duration of your browsing session on the Website. Your web browser would normally delete these when you close the browser.
      3. Persistent cookies - these last longer than the browser session e.g. if you log into a Website and then return to the Website some days later, the Website knows who you are and displays a welcome message to you. Persistent cookies enable this to happen.
      4. First party cookies - these are set by the domain (or sub-domain) in the web browser.
      5. Third party cookies - these are set by a different domain to the one on the Website you are looking at. Third party cookies are used for a variety of reasons. These are outlined in the third party cookie section

To help you understand how we use cookies, the list of active cookies on our Website is included below.
About this list
We will update this list as we make changes to the shopping experience on our Websites.
We will update this page as we gather more information and as any cookies change on our sites. Whilst we intend to update this page regularly, there may occasionally be some cookies missing from the list.

Cookie Name

Description

Session or persistent?

Expiry time

Log-in

Unique user session id - used directly by FCP to handle things such as basket management

Session

-

Session-id

 

Session

-

Country

ISO code of the country setting of the browser

Persistent

60 days

Currency

ISO of the currency code for the country

Persistent

60 days

Google Analytics

Third party cookie

 

 

Language

 

 

 

Product ID Cookie

Product IDs of the previous and next products if next previous functionality is used on product details screen

 

 

Page Format Cookie

The number of columns of products shown on the listings page

 

 

Shopping Cart

 

 

 

lastCategory

lastCategory last browsed category,

Persistent

31 days

lastSuccessfulCategory

 

Persistent

31 days

fcp_last_category

last browsed category, used for breadcrumbs

Persistent

31 days

fcp_shopping_basket

Retains the customer's shopping basket contents between sessions. (See Basket Retention for more information aboutthis one)

Persistent

Set as BASKET
_COOKIE
_MAX_AGE
in seconds

language_iso

Used by the new FCP multi-lingual functionality to track language preference

 

 

Changing Your Browser Settings to Opt Out

  1. You have different options to manage the cookies on your computer or device. You can change your browser settings to prevent cookies from being accepted, or, depending on which browser you are using, you might be able to receive an alert when a Website is trying to place one on your browser. With most browsers you can allow first party cookies to be set but refuse third party cookies.
  2. If you change your cookie preferences, you will still be able to browse around the site but certain functions will not be available, for example you will not be able to place an Order, set up a new account or access an existing account. Also, by not allowing cookies, some of our standard functionality will not work, for example deleting certain cookies will remove items from your trolley or sign you out of your www.mishavalenki.com account. Also, in the trolley icon at the top right of the web page, it may appear that you have items in your trolley, although these may actually have been deleted.
  3. You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online. This function is often known as ‘clearing cookies’.
  4. Clearing your cookies on one browser of one device does not automatically clear them on another. You need to clear all browsers on all channels independently.
  5. By using the MISHA Website, and not “opting out” or changing your browser settings you agree to our use of cookies.

Sample FAQ

  1. How can I get my name removed from the MISHA mailing list?
    1. If you would like be removed from our mailing list, please send an email to enquiries@mishavalenki.com with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe.
  2. How do I change any details stored on MISHA website?
    1. To change any of your registered details on www.mishavalenki.com, click on ‘Sign in’ and enter your login name and password. Once logged in, to change any of the details shown click ‘My Account”.
  3. How do I contact MISHA regarding my Order, a Product or your Privacy Policy.
    1. If you have any comments or queries in connection with our Privacy Policy, please email enquiries@mishavalanki.com
  4. Changes to Policy
    1. We may amend and update our policies from time to time. Any changes in the future will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this policy.
  5. Do I have to accept cookies?
    1. To make full use of the MISHA shopping experience, cookies must be enabled on your browser; certain features will not work if you reject cookies. Cookies are used to offer a personalised experience when browsing the Website on your computer and tablet.
    2. However, if you choose not to allow cookies you will still be able to browse the site but your experience will not be as good as if you have cookies enabled. Cookies are required for the ordering process to be completed. Without cookies you will not be able to place Orders.
    3. If you are uncertain about whether you would like to change your cookie settings, please see our list of cookies on our Cookie Policy Page and how they improve your experience as a customer, to help you understand how and why we use cookies.
  6. How long do I have to return a product?
    1. Cancellation or Exchange: 14 days
    2. Non-conforming Good: 14 days
    3. Without Cause: 14 days
  7. How do I return or exchange a product?

Please follow the steps below to return or exchange the product:

  1. Email enquiries@mishavalenki.com your complete details: your name, address, Purchase Order number, date of purchase and a reason for exchange/ return.
  2. Receive the confirmation email from MISHA with the reference number. Write the reference number in the return and exchange form that you will find with your order.
  3. Complete the return or exchange form.
  4. Repack your item in its original packaging and include your completed form.
  5. Send the package to:

Misha Valenki LLP
109 Biddulph Mansions
Elgin Avenue
London
W9 1HU
United Kingdom
You may wish to choose a delivery service that insures your parcel to the value of the goods being sent, always keep a proof of postage as the returned item is your responsibility until it reaches us.
Once we have received your parcel we will begin the exchange or refund process. Refunds will be credited to your account within 14 working days. Unfortunately delivery charges are non-refundable unless the item is faulty.
If you would like further assistance please email enquiries@mishavalenki.com

  1. How do I contact customer support?

If you would like to get in touch, please email us to enquiries@mishavalenki.com

  1. Do your Products look identical to the products online
    1. Each Product is individually unique, therefore the precise colour within a colour range cannot be guaranteed.
  2. Can I change my Order?
    1. If you desire to change your Order (including the arrangements for delivery or collection), you must contact us at enquiries@mishavalenki.com within twenty-four hours of submitting your Order, as any changes may delay the delivery of your Order.
  3. What are your standard delivery charges?

UK

Parcel Force- delivery within 2 working days.
£11.60 - Free on orders over £150!
Order by tracked delivery Monday to Thursday before 2:30pm and get your Misha Valenki item delivered to you any time the next working day (excludes weekends and bank holidays). Place your order on Friday and receive it the following Monday. If you order on Saturday and Sunday you will receive your order on the following Tuesday. A signature will be required on delivery.

EUROPE

Royal Mail Airsure / Interantional Signed For – Delivered within 2-6 working days
£15.00
Order from Europe and get your Misha Valenki item delivered to you within 2-6 days Monday to Friday (excludes weekends and bank holidays). A signature will be required on delivery.
We deliver to the following European countries; Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

INTERNATIONAL

Royal Mail Airsure / International Signed For – within 4-6 working days
£20.00

Order from international locations and get your Misha Valenki item delivered to you within 4-6 days Monday to Friday (excludes weekends and bank holidays). A signature will be required on delivery.
We deliver to the following international countries; Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa.

 

Privacy Policy

Thank you for visiting MISHA’s Website (“the Website”). The Website is operated by Misha Valenki LLP. Company registered number- OC361456 with registered office at:
109 Biddulph Mansions
Elgin Avenue
London
W9 1HU
UK
As user of the Website (referred to as "you/your") you acknowledge that any use of this Website (including any transactions you make) is subject to this Privacy Policy together with our General Conditions of Sale & Terms of Website Use and Cookies Policy
The purpose of this Privacy Policy is to set out the purposes for, and the manner in which we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by MISHA on this Website and/or by using the MISHA Website generally you consent and agree to this use by us.
MISHA does not knowingly collect data from any unsupervised person under the age of 18. If you are under the age of 18, you must not use the MISHA Website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.
Use of your Personal Information

  1. Submission of personal data is not mandatory. However should you opt not to provide personal data to MISHA, MISHA may not be able to process your requests and/or provide you the products and/or information you are seeking.
  2. Your personal data will be processed by the administrative staff of MISHA primarily by way of electronic means or - should such means be unavailable - manually. The person responsible for such processing will change from time to time accordingly to an internal organization schedule.
  3. By clicking the box "I Accept MISHA’s Privacy Policy" you give MISHA your explicit and informed consent to process your personal data for the purposes and within the terms and condition set forth herein this Privacy Policy and in the Law on Privacy.
  4. When you register and use this Website:
    1. you will be asked to provide certain information such as your name, contact details and delivery and billing address. We will use this data to fulfil our agreement with you;
    2. you may be required to provide personal data because some of our services will require further details;
    3. in addition we may gather other information about your use of the Website, including by the use of cookies (see section on Cookies page ).
  5. We may use information that you provide or that is obtained by us:
    1. to register you with our Website and to manage any account you hold with us;
    2. to administer our Website services;
    3. to fulfil our agreement with you and to process your Order and obtain payment;
    4. to analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme;
    5. we may use your information with our computerised technology, for example, computerised technology can automatically select products and/or services which may be of interest to you based on your viewing and purchasing history;
    6. pursuant to your consent, which can be withdrawn by logging in and which is requested when you register with the MISHA Website, we may keep you informed of such products and services (including products and services of other companies and organisations and including special offers, discounts, offers, competitions and so on) which we consider may be of interest to you by any of the following methods: email; telephone (including automated calls); SMS text messages and other electronic messages such as picture messaging and by post.
  6. If you do not wish to receive information of Products and services which may be of interest to you, either from us or carefully chosen third parties, please select the opt out option where appropriate.
  7. We may supplement the information that you provide to us with information that we receive from third parties. In particular we will carry out searches with credit reference agencies.
  8. We may engage third party payment providers to administer and process your payment card details as necessary to complete any purchase that you make through the Website.
  9. We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf.

Crime Prevention

  1. In an effort to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to financial and other organisations involved in fraud prevention and detection. Without limitation to the foregoing, we may disclose any information and data relating to you to the police or any regulatory or government authority in response to a request in connection with the investigation of any suspected illegal activities.

Telephone Calls

  1. Calls may be recorded to verify content and may be used together with other customer records for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.

Disclosure of Your Information

  1. We may give information about you to the following companies and organisations who may use it for the same purposes as set out above:
      1. to employees and agents of MISHA and other approved third parties to administer any accounts, products and services provided to you by MISHA now or in the future;
      2. to agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs;
      3. to other organisations for the administration of prize draws or competitions;
      4. to anyone to whom we transfer our rights and duties under our agreement with you; and/or
      5. if we have a duty to do so or if the law allows us to do so.
  2. We refer in paragraph 13 above to the fact that we may carry out credit reference agency searches to obtain information about you. These agencies record those searches. In addition to the purposes listed above, we may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties including our legal advisors and debt recovery agencies.
  3. In carrying out the activities specified in this policy, we may transfer data to reputable companies outside the European Economic Area. Whilst we take reasonable steps to ensure that your information will be afforded the same level of protection as that required of us under applicable UK data protection legislation you should be aware that countries outside the European Economic Area may not offer the same level of protection of personal data.

Security

  1. We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

General

  1. You have the right to see personal data (as defined in the Data Protection Act) that we keep about you, upon receipt of a written request and payment of a fee
  2. If you are concerned that any of the information we hold on you is incorrect please contact us at info@mishavalenki.com.

Please be aware that our site may link to other Websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked Websites.